GetHuman:GetHuman-jessejon: ¿puede decirles a nuestros otros Old Navy clientes cuándo tuvo lugar su caso?
GetHuman-jessejon:Yeah. Era late at night, el noviembre 28º.
GetHuman:¿Te comunicaste con Old Navy y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Old Navy describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-jessejon una lista de Old Navy problemas comunes)
GetHuman-jessejon:"Return an Order" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Old Navy de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-jessejon:Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for int...
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/28/17?
GetHuman-jessejon:Terrible website layout caused me to miss out, yet again, on purchasing my friend's shoes for international shipping from the US to Canada.**Long story short, I tried to look into getting my friend a pair of shoes mid-December from Old Navy. **Shockingly, contrary to what every single indicator on the website was telling me, there was no more pairs of shoes in a size * in my city or in the surrounding areas.. Or in my country. Even though I went to three locations that, according to their website, were supposed to have the shoes in stock.**So I waited to look into an online purchase. Easy enough, right? No. Their finicky website repeatedly had the item up for sale, only for it to give me a "this item has recently sold out" statement every time I tried to check out.**Finally, OVER AN ENTIRE MONTH LATER, I had managed to catch it when it had apparently not sold out. I go through and.. Boom. Hit a wall. They're asking me for my ZIP code, despite the fact that I've already set up my account to allow me to have international shipping TWICE. **So I go back, fix up the situation, and.. Nothing changes. Back to shipping to a ZIP code for the states. Change it back again, and lo and behold it actually works. So I go through the process of putting in my information* payment info, address, etc. This takes about two to three minutes. I'm about to click "check out" when a message pops up telling me that my session has expired, so I'm kicked back into the previous screen, where APPARENTLY THE SHOES HAVE SOLD OUT AGAIN IN THE RIGHT SIZE. **It's getting ridiculous at this point. It should not be this difficult to purchase a single pair of shoes. I'm getting tired of jumping through hoops. To be specific, these are the Faux-Suede Zip Ankle Boots, black, in size *. They also apparently exist in a time loop, because I can't seem to ever buy them despite the Old Navy website repeatedly leading me on. It's currently *:** in the morning, and while I was hoping to have a good nights sleep after finally ordering the shoes.. I can't, because I can't order the shoes. Again. **Would anybody be willing to help me purchase the item, for good this time? It'd be greatly appreciated.
GetHuman:Cuantifiquemos su experiencia contactando a Old Navy. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Old Navy?
GetHuman-jessejon:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-jessejon:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Old Navy para abordar su problema de manera rápida y efectiva?
GetHuman-jessejon:Para eso diría three de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Old Navy clientes?
GetHuman-jessejon:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Old Navy para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-jessejon tomadas de su Old Navy problema de servicio al cliente que ocurrió en noviembre 28º, 2017.