I have been customers with Comcast for years. W...
Una Comcast reseña del cliente por el usuario de GetHuman GetHuman-lennonh de noviembre 29º, 2017
Antecedentes del caso de GetHuman-lennonh
GetHuman:GetHuman-lennonh: ¿puede decirles a nuestros otros Comcast clientes cuándo tuvo lugar su caso?
GetHuman-lennonh:Yeah. Era evening, el noviembre 19º.
GetHuman:¿Te comunicaste con Comcast y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Comcast describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-lennonh una lista de Comcast problemas comunes)
GetHuman-lennonh:"Account access" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-lennonh del servicio al cliente Comcast
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Comcast de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-lennonh:I have been customers with Comcast for years. We never was big fans but it worked for us. We moved to Jacksonville Fl. on August * of this year. We tried to have our service switched over so it would be on when we got here but the Comcast people could not find our address. When we did move here there was a card of a Comcast guy in our welcome package and we called him to get our service turned on. He said we could get the triple play with tv, internet, and monitoring for *** a month. So we said great. He made an appointment and the tech said my wife had to be home to get the cable since it is in her name. The next time the tech never came said appointments ran over. The third time they gave us a window of * to ** in the morning and didn't get there until * pm and didn't leave until after *. We then had to call the next day because everything was working but it was running slow. They then had to send anther tech out to fix that problem. After all that one week later they turn off our service saying it was for payment when we only had the service from ******* until ******. Payment was not even due until *******. The bill was *** and they said they would credit us for all the problems but they never did. The service still was not right because they gave us a phone and we never ordered a phone and they never put in the monitoring service. Yesterday our service goes off again and now they are saying they have to send someone out again. This is the worst service I have ever had with any company and I don't feel like your company cares. I would like someone to contact me and really explain why I should keep your service and not tell everyone that ask me about Comcast not to run.
GetHuman:Cuantifiquemos su experiencia contactando a Comcast. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Comcast?
GetHuman-lennonh:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-lennonh:Les daría un three de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Comcast para abordar su problema de manera rápida y efectiva?
GetHuman-lennonh:Para eso diría four de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Comcast clientes?
GetHuman-lennonh:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Comcast para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-lennonh tomadas de su Comcast problema de servicio al cliente que ocurrió en noviembre 19º, 2017.