GetHuman:GetHuman-tubaile: ¿puede decirles a nuestros otros Comcast clientes cuándo tuvo lugar su caso?
GetHuman-tubaile:Yes I can. Era middle of the night, el noviembre 25º.
GetHuman:¿Te comunicaste con Comcast y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Comcast describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-tubaile una lista de Comcast problemas comunes)
GetHuman-tubaile:"Setup service" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Comcast de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-tubaile:Comcast has refused to fix my in home services, and no I am without phone or inter
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/25/17?
GetHuman-tubaile:We had ATT for Internet and DSL. A representative named Amanda Mashburn signed us with Comcast on the *th of December. We were told we could keep our old phone number, so we did. She said that she would place a work order in immediately, and we would get services by January *nd. *We heard nothing from Mrs Mashburn although I texted and called her at****-***-**** repeatedly before the *nd. *I heard nothing from her until Saturday, the *nd of January by text AFTER I had texted first. She writes, the technician should be out between **-** that day.*When he shows up at **:** am, I get a long diatribe about how he used to live here and I can't be serviced because of no plug, or whatever.**I asked him for his name and a number. He only told me his ID was ****, his name is Robert, and his company is CIST. *I live in Brunswick, Ga. Our zip code is *****.*Here's why I'm furious. The representative, Mrs. Mashburn should have made it clear to the offices of Xfinity NOT to port my number if the service could not be fulfilled.*Had she and the Supervisor Robert communicated BEFORE the install day of January *nd, ****, the whole deal could have been cancelled!*Because of these two representatives of Comcast Xfinity lack of professionalism, we no longer have ANY INTERNET OR PHONE SERVICES.*Our old company, ATT has given our number (***)***-****away. We can't establish new service with them in our area because they say their ports are full.**We need our services immediately! We pay our bills online, our daughter uses the Internet for online classes, and having * autistic children, and being home bound at the moment means we have lost our LIFELINE TO THE WORLD.*This is Not Our Faults. We trusted Comcast for better service, and because of them We have no Service at all.*We Deserve what Was Promised.**Sincerely,*Julius and Trina Bailey**** Belmont Circle *Brunswick, Ga *****
GetHuman:Cuantifiquemos su experiencia contactando a Comcast. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Comcast?
GetHuman-tubaile:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-tubaile:Les daría un two de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Comcast para abordar su problema de manera rápida y efectiva?
GetHuman-tubaile:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Comcast clientes?
GetHuman-tubaile:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Comcast para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-tubaile tomadas de su Comcast problema de servicio al cliente que ocurrió en noviembre 25º, 2017.