GetHuman:GetHuman-whereth: ¿puede decirles a nuestros otros Comcast clientes cuándo tuvo lugar su caso?
GetHuman-whereth:Yes I can. Era morning, el noviembre 22º.
GetHuman:¿Te comunicaste con Comcast y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Comcast describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-whereth una lista de Comcast problemas comunes)
GetHuman-whereth:"Update account information" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Comcast de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-whereth:Contacted Comcast online to set up new service, was promised certain pkg and *** dollar gift card, C
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/22/17?
GetHuman-whereth:Contacted Comcast online to set up new service, was promised certain pkg and *** dollar gift card, Comcast called back to say previous tenant had unpaid balance due of ***.** and i needed to bring in lease to prove I was not he. When arriving home got confirmation email from internet person I spoke with showing totally different figures than we agreed upon. Called Comcast told problem lease* conflicting figures said they would take care of it upon going into office with lease. Went in next morn with lease, told I didn’t need to come in with lease no problem existed, didn’t have any info of previous online set up which included a *** gift card. Set up new pkg which offered nothing like what I had set up before was more money no gift card. Got home and called up Comcast Loyalty Team got agent R:*, explained problem they set me up with better pkg half the price, said supervisor would send confirmation email. (Pkg was for new customers only X* Entertainment Pkg. consisted of *** blast mbs internet* hd premium channels* HBO* DVR box with voice remote for **.** I added for *.** additional HD box for b.room making it **.** plus tax) never got supervisor email. waited couple days in case they were busy called back got agent Ryan who said he would fix problem of no email confirmation internet speed of ** abs. Then transferred to supervisor Tina. Tina couldn’t do anything cuz pkg was no longer offered, couldn’t go back in time to fix agent R:* obvious misquote, let move forward offers me another pkg at ***.** ( I’ve now contacted Comcast five* six times various formats wasted my time going down with lease every time things were handled settled i have had to call back with new person stating they were going to fix n never did, each time I’ve had pkg changed wth different dollar amounts and nothing ever changes permanently it is a total bait n switch with every time dollars changing n pkg changing.**Supervisor left the conversation with “I am not going to go over it again with you, we re talking in circles, I can’t change the past we must go forward” The past agent R:* had me set up with a pkg that is no longer available, but when it was I signed up for it , n supervisor can’t go back and get it for me. That should not be my problem to deal with, it was available when i ordered it. The answer of I can’t go back n change the past is not an acceptable answer. I have been put under a bait n switch type of scam n it keeps changing the price upwards, changing the pkg n every time I call it is to be handled finally n it never is.**I was offered a no contract **.** pkg. that included a *** mbs internet* hd premium channel* HBO* dvr box with voice remote n I added on a hd box for b.room bringing the total to **.** plus tax. I am on social security and have a fixed income, it is not right to make me come down and show my lease when I didn’t have to, have to talk to Comcast six times to start service, have to write you to get things straight. This is bait* switch situation n it is not fair or right to put that upon people.***Michael S. Ruppenthal*** Howard Street apt. *****SF, Ca. *********.***.***********@***.com
GetHuman:Cuantifiquemos su experiencia contactando a Comcast. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Comcast?
GetHuman-whereth:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-whereth:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Comcast para abordar su problema de manera rápida y efectiva?
GetHuman-whereth:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Comcast clientes?
GetHuman-whereth:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Comcast para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-whereth tomadas de su Comcast problema de servicio al cliente que ocurrió en noviembre 22º, 2017.