CenturyLink: concierge * referred me to ***-***-**** which f...

Una CenturyLink reseña del cliente por el usuario de GetHuman GetHuman-321734 de noviembre 28º, 2017

Background on GetHuman-321734's case

GetHuman: GetHuman-321734 - can you tell our other CenturyLink customers when your case took place?
GetHuman-321734: Yes. It was evening, on noviembre 23º.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman-321734: I used the 888-218-0467 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321734 a list of common CenturyLink problems)
GetHuman-321734: "Complaint" was why I was trying to call.

GetHuman-321734's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321734: concierge * referred me to ***-***-**** which finally got to person after repeated *s. Rep was able to help but CenturyLink clearly makes it as difficult as possible to actually reach a person. Their own numbe menu doesn't give a clue as to how to get to someone for a non-menu issue.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-321734: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321734: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-321734: For that I would say two out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-321734: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para CenturyLink para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321734 taken from his CenturyLink customer service problem that occurred on noviembre 23º, 2017.

CenturyLink

2.56 of 5 stars | 192 reviews

GetHuman-321734's CenturyLink Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CenturyLink in any way.

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