CenturyLink: I paid my bill electronically only to be told b...
Una CenturyLink reseña del cliente por el usuario de GetHuman ~Louise Schloss de noviembre 27º, 2017
Background on ~Louise Schloss's case
GetHuman: ~Louise Schloss - can you tell our other CenturyLink customers when your case took place?
~Louise Schloss: Yup. It was late at night, on noviembre 18º.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Louise Schloss a list of common CenturyLink problems)
~Louise Schloss: "Transfer Service" was why I was trying to call.
~Louise Schloss's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louise Schloss: I paid my bill electronically only to be told by my bank it was returned due to a wrong address (given to me byCenutryLink). I tried calling (a Human) only to be told the number was not a correct number. I have found it impossible to get in touch with ANYONE to resolve this issue. The local place I signed up for CenturyLink says they can't help me. I DON'T EXPECT TO BE CHARGED FOR LATE FEES. SEND ME A CORRECT MAILING ADDRESS SO I CAN PAY MY BILL!
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Louise Schloss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louise Schloss: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Louise Schloss: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Louise Schloss: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para CenturyLink para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Louise Schloss taken from his CenturyLink customer service problem that occurred on noviembre 18º, 2017.