Xerox: had no idea what i was talking about. This was...

Una Xerox reseña del cliente por el usuario de GetHuman GetHuman-198991 de noviembre 14º, 2017

Background on GetHuman-198991's case

GetHuman: GetHuman-198991 - can you tell our other Xerox customers when your case took place?
GetHuman-198991: Sure. It was middle of the night, on noviembre 11º.
GetHuman: Did you reach out to Xerox, and if so, how?
GetHuman-198991: I used the 800-822-2979 number I found for on the GetHuman Xerox customer phone number page I was on: Xerox Customer Service Phone Number
GetHuman: And which of these common Xerox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198991 a list of common Xerox problems)
GetHuman-198991: "Technical support" was why I was trying to call.

GetHuman-198991's review of Xerox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xerox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198991: had no idea what i was talking about. This was a repeat of a problem i had before that needed level * tech support. she refused to connect me when she finally tried technical support had just closed * min earlier The tech i spoke took ** min of running me in circles. you figure it out. oh and her supervisor was no better! The worst service!!!!! thank you get human for giving me a different phone * with a * min hold time and a real person to talk to, who told me my kind of machine usally gets referred to level * immediately.
GetHuman: Let's quantify your experience contacting Xerox. On a scale of 1 to 5, how easy is it go get help on a Xerox problem?
GetHuman-198991: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198991: I'd give them a four out of five on communication.
GetHuman: And what about Xerox's ability to quickly and effectively address your problem?
GetHuman-198991: For that I would say five out of five.
GetHuman: And finally- any advice for other Xerox customers?
GetHuman-198991: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Xerox para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198991 taken from his Xerox customer service problem that occurred on noviembre 11º, 2017.

Xerox

5.00 of 5 stars | 5 reviews

GetHuman-198991's Xerox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xerox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xerox in any way.

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