Xerox: I tried to place an order for one part. While m...
Una Xerox reseña del cliente por el usuario de GetHuman ~marketingspecialist de noviembre 4º, 2017
Background on ~marketingspecialist's case
GetHuman: ~marketingspecialist - can you tell our other Xerox customers when your case took place?
~marketingspecialist: Yes I can. It was afternoon, on octubre 30º.
GetHuman: Did you reach out to Xerox, and if so, how?
GetHuman: And which of these common Xerox customer issues best describes the reason you wanted to talk to them?
(Shows ~marketingspecialist a list of common Xerox problems)
~marketingspecialist: "Where to buy" was why I was trying to call.
~marketingspecialist's review of Xerox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xerox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marketingspecialist: I tried to place an order for one part. While my calls were answered quickly, it took me ** minutes to order a Fuser for my Phaser ****. I was hung up on twice, called back twice, transferred * times and had to finally call back to speak with a manager to place the order. She offered no compensation except for a short, I'm sorry it took you so long.**Ever since they outsourced their customer service, I've had problems. The time has come to replace this printer and we will be going with a different company.
GetHuman: Let's quantify your experience contacting Xerox. On a scale of 1 to 5, how easy is it go get help on a Xerox problem?
~marketingspecialist: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marketingspecialist: I'd give them a five out of five on communication.
GetHuman: And what about Xerox's ability to quickly and effectively address your problem?
~marketingspecialist: For that I would say five out of five.
GetHuman: And finally- any advice for other Xerox customers?
~marketingspecialist: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Xerox para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~marketingspecialist taken from his Xerox customer service problem that occurred on octubre 30º, 2017.