Xerox: I was on hold for * minutes and then the line j...

Una Xerox reseña del cliente por el usuario de GetHuman ~elisea de noviembre 6º, 2017

Background on ~elisea's case

GetHuman: ~elisea - can you tell our other Xerox customers when your case took place?
~elisea: Yes I can. It was morning, on octubre 29º.
GetHuman: Did you reach out to Xerox, and if so, how?
~elisea: I used the 800-822-2979 number I found for on the GetHuman Xerox customer phone number page I was on: Xerox Customer Service Phone Number
GetHuman: And which of these common Xerox customer issues best describes the reason you wanted to talk to them?
(Shows ~elisea a list of common Xerox problems)
~elisea: "Complaint" was why I was trying to call.

~elisea's review of Xerox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xerox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elisea: I was on hold for * minutes and then the line just disconnected. I called back again and was on hold for another * minutes before a rep came on the line. The rep sounded unapologetic about the wait time though he tried to process my request as fast as he can. The line was not clear so we both had to repeat and spell out information.
GetHuman: Let's quantify your experience contacting Xerox. On a scale of 1 to 5, how easy is it go get help on a Xerox problem?
~elisea: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elisea: I'd give them a three out of five on communication.
GetHuman: And what about Xerox's ability to quickly and effectively address your problem?
~elisea: For that I would say four out of five.
GetHuman: And finally- any advice for other Xerox customers?
~elisea: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Xerox para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~elisea taken from his Xerox customer service problem that occurred on octubre 29º, 2017.


5.00 of 5 stars | 5 reviews

~elisea's Xerox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xerox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xerox in any way.

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