Xbox: This wait was AFTER they called me back. I pic...

Una Xbox reseña del cliente por el usuario de GetHuman GetHuman-312583 de noviembre 26º, 2017

Background on GetHuman-312583's case

GetHuman: GetHuman-312583 - can you tell our other Xbox customers when your case took place?
GetHuman-312583: Yup. It was morning, on noviembre 23º.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman-312583: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-312583 a list of common Xbox problems)
GetHuman-312583: "Cancel Account" was why I was trying to call.

GetHuman-312583's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-312583: This wait was AFTER they called me back. I picked up and listened to music. Problem not solved and agent basically said buy a new system. Nothing but problems with trying to work w Xbox.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-312583: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-312583: I'd give them a two out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-312583: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-312583: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Xbox para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-312583 taken from his Xbox customer service problem that occurred on noviembre 23º, 2017.


3.11 of 5 stars | 433 reviews

GetHuman-312583's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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