Xbox: Very rude. Almost sounded like she was mocking...
Una Xbox reseña del cliente por el usuario de GetHuman ~Roberlino9 de noviembre 25º, 2017
Background on ~Roberlino9's case
GetHuman: ~Roberlino9 - can you tell our other Xbox customers when your case took place?
~Roberlino9: Yes I can. It was late at night, on noviembre 21º.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Roberlino9 a list of common Xbox problems)
~Roberlino9: "Cancel service" was why I was trying to call.
~Roberlino9's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roberlino9: Very rude. Almost sounded like she was mocking me while I was very polite but confused with a billing situation. This was very frustrating and I did not get my issues figured out. This is why I don't like calling Xbox support. It's ***.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Roberlino9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roberlino9: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Roberlino9: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Roberlino9: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Xbox para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Roberlino9 taken from his Xbox customer service problem that occurred on noviembre 21º, 2017.