Complaint for TJ Maxx
Una TJ Maxx reseña del cliente por el usuario de GetHuman GetHuman-leahwar de diciembre 10º, 2017
Antecedentes del caso de GetHuman-leahwar
GetHuman:GetHuman-leahwar: ¿puede decirles a nuestros otros TJ Maxx clientes cuándo tuvo lugar su caso?
GetHuman-leahwar:Yes. Era evening, el diciembre 7º.
GetHuman:¿Te comunicaste con TJ Maxx y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente TJ Maxx describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-leahwar una lista de TJ Maxx problemas comunes)
GetHuman-leahwar:"Warranty claim" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-leahwar del servicio al cliente TJ Maxx
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes TJ Maxx de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-leahwar:Complaint for TJ Maxx
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 12/07/17?
GetHuman-leahwar:I went to TJ Maxx in West Chester, Ohio to return a pair of pants. I did not have my receipt. I was told by an employee that the tag that was on the pants was not the correct tag and that it was mislabeled by an employee or had been tampered with by "someone." Her manager came over and told me that they could not do anything for me because "someone" had obviously changed the price tag on the merchandise. This was said in front of other customers and made me feel very uncomfortable and attacked. **The tone of both employees was very accusatory and I know that they were trying to suggest that I had somehow changed the tag on the merchandise in order to steal $**. **I frequent this TJ Maxx at least once every other week, as it is on my way home from work, but I will never go to that location again after the way I was treated. I have never been so disrespected before in a retail store, or anywhere. I do not appreciate being treated like a criminal due to the mistake of a TJ Maxx employee tagging a piece of merchandise wrong. **No one there offered me any apology, nor did they suggest anything else they could do for me - probably because they thought I stole the item. **After leaving this store, I called the Hamilton, Ohio location and spoke to Colton, the coordinator there. I explained the situation to him and he said I could bring the pants over and apologized for the way I was treated at the West Chester location. He was very accommodating and from now on, the Hamilton location will be my go-to store. **I do wonder if it is the policy of the West Chester TJ Maxx to treat frequent customers like criminals, because it sure seemed like that.
GetHuman:Cuantifiquemos su experiencia contactando a TJ Maxx. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema TJ Maxx?
GetHuman-leahwar:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-leahwar:Les daría un three de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de TJ Maxx para abordar su problema de manera rápida y efectiva?
GetHuman-leahwar:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros TJ Maxx clientes?
GetHuman-leahwar:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para TJ Maxx para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-leahwar tomadas de su TJ Maxx problema de servicio al cliente que ocurrió en diciembre 7º, 2017.