PETCO: Poor service

Background on GetHuman41744's case

GetHuman: GetHuman41744 - can you tell our other PETCO customers when your case took place?
GetHuman41744: Sure. It was morning, on noviembre 28º.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman41744: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman41744 a list of common PETCO problems)
GetHuman41744: "Overcharge/Strange charge" was why I was trying to call.

GetHuman41744's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman41744: Poor service
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
GetHuman41744: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman41744: I'd give them a one out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
GetHuman41744: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO customers?
GetHuman41744: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para PETCO para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman41744 taken from his PETCO customer service problem that occurred on noviembre 28º, 2017.

PETCO

3.40 of 5 stars | 60 reviews

GetHuman41744's PETCO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PETCO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PETCO in any way.

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