Megabus: Absolutely horrible. No operators responded. Th...

Una Megabus reseña del cliente por el usuario de GetHuman ~Customer de noviembre 19º, 2017

Background on ~Customer's case

GetHuman: ~Customer - can you tell our other Megabus customers when your case took place?
~Customer: Yup. It was morning, on noviembre 12º.
GetHuman: Did you reach out to Megabus, and if so, how?
~Customer: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer a list of common Megabus problems)
~Customer: "Refund Booking" was why I was trying to call.

~Customer's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer: Absolutely horrible. No operators responded. They wrongly tried to reshedule only half of my journey. How do i travel through other half?
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Customer: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Megabus para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer taken from his Megabus customer service problem that occurred on noviembre 12º, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Customer's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Megabus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Megabus in any way.

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