Macy's: my bill
Una Macy's reseña del cliente por el usuario de GetHuman GetHuman-boricua de noviembre 30º, 2017
Background on GetHuman-boricua's case
GetHuman: GetHuman-boricua - can you tell our other Macy's customers when your case took place?
GetHuman-boricua: Sure. It was morning, on noviembre 20º.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-boricua a list of common Macy's problems)
GetHuman-boricua: "Complaint" was why I was trying to call.
GetHuman-boricua's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-boricua: my bill
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-boricua: ive been getting the run around all day. I do not want to talk to a robot I want to talk to a human.Ive been given numbers to call for macys and credit to no avail. My bill is $***.** and I have to pay the full amount so it says. I have been an employee since last year. I have the same card since last year. I paid $** monthly on time last year for my bill. Now why do I have to start paying the full amount? I was not adviced that macys did not give $** anymore when i restarted working there. So either someone lied to me or did feel it was necessary to tell me. Especially when I did my training.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-boricua: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-boricua: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-boricua: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-boricua: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Macy's para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-boricua taken from his Macy's customer service problem that occurred on noviembre 20º, 2017.