Macy's: I bought a pair of. $*** jeans last week, they...
Una Macy's reseña del cliente por el usuario de GetHuman GetHuman10985 de diciembre 3º, 2017
Background on GetHuman10985's case
GetHuman: GetHuman10985 - can you tell our other Macy's customers when your case took place?
GetHuman10985: Yup. It was middle of the night, on noviembre 30º.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman10985 a list of common Macy's problems)
GetHuman10985: "Overcharge/Strange charge" was why I was trying to call.
GetHuman10985's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman10985: I bought a pair of. $*** jeans last week, they were getting ready to close so i listen to the emp...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman10985: I bought a pair of. $*** jeans last week, they were getting ready to close so i listen to the employee about the size conversion instead of trying them on she said for a size * i would need a size ** so i did, got home put them on and they are way to big, of course i had already cut off all the tags but i had my receipt, so i go back today to exchange them for the right size , once i got there i cant find my receipt anywhere but i figured no big deal i just want a different size. So when they punch in the code from the pants they come up as black so they say there is nothing they can do. I drove ** mins one way to get there for one , these pants are $*** your employee told me the wrong size and because some other employee put in the wrong color in the computer. Im stuck with an expensive pair of jeans i cant even where? Wheres the costumer service in that, im not trying to get my money back just the right size.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman10985: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman10985: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman10985: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman10985: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Macy's para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman10985 taken from his Macy's customer service problem that occurred on noviembre 30º, 2017.