Macy's: I sent my concerns and nobody responded

Una Macy's reseña del cliente por el usuario de GetHuman GetHuman-m_tanne de noviembre 30º, 2017

Background on GetHuman-m_tanne's case

GetHuman: GetHuman-m_tanne - can you tell our other Macy's customers when your case took place?
GetHuman-m_tanne: Yup. It was evening, on noviembre 26º.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman-m_tanne: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-m_tanne a list of common Macy's problems)
GetHuman-m_tanne: "Missing order" was why I was trying to call.

GetHuman-m_tanne's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-m_tanne: I sent my concerns and nobody responded
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-m_tanne: unreal, I'm in the business and when I get a customer concern I make sure to respond to their concerns, I'm really disappointed at your customer service for not even apologizing for what happened to me!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-m_tanne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-m_tanne: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-m_tanne: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-m_tanne: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Macy's para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-m_tanne taken from his Macy's customer service problem that occurred on noviembre 26º, 2017.


2.16 of 5 stars | 261 reviews

GetHuman-m_tanne's Macy's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Macy's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Macy's in any way.

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