FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
Una FedEx (Canada) reseña del cliente por el usuario de GetHuman GetHuman-isis_ma de noviembre 28º, 2017
Antecedentes del caso de GetHuman-isis_ma
GetHuman:GetHuman-isis_ma: ¿puede decirles a nuestros otros FedEx (Canada) clientes cuándo tuvo lugar su caso?
GetHuman-isis_ma:Sure. Era middle of the night, el noviembre 21º.
GetHuman:¿Te comunicaste con FedEx (Canada) y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente FedEx (Canada) describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-isis_ma una lista de FedEx (Canada) problemas comunes)
GetHuman-isis_ma:"Make a shipment" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-isis_ma del servicio al cliente FedEx (Canada)
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes FedEx (Canada) de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-isis_ma:WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman:Cuantifiquemos su experiencia contactando a FedEx (Canada). En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema FedEx (Canada)?
GetHuman-isis_ma:Les daría un one de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-isis_ma:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de FedEx (Canada) para abordar su problema de manera rápida y efectiva?
GetHuman-isis_ma:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros FedEx (Canada) clientes?
GetHuman-isis_ma:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para FedEx (Canada) para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-isis_ma tomadas de su FedEx (Canada) problema de servicio al cliente que ocurrió en noviembre 21º, 2017.