American Express: They sent my call overseas too. I have always h...

Una American Express reseña del cliente por el usuario de GetHuman ~disappointed amex customer de noviembre 26º, 2017

Background on ~disappointed amex customer's case

GetHuman: ~disappointed amex customer - can you tell our other American Express customers when your case took place?
~disappointed amex customer: Yeah. It was evening, on noviembre 19º.
GetHuman: Did you reach out to American Express, and if so, how?
~disappointed amex customer: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed amex customer a list of common American Express problems)
~disappointed amex customer: "Lower my rate" was why I was trying to call.

~disappointed amex customer's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed amex customer: They sent my call overseas too. I have always had great service from AmEx customer service. But these people were terrible
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~disappointed amex customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed amex customer: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~disappointed amex customer: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
~disappointed amex customer: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed amex customer taken from his American Express customer service problem that occurred on noviembre 19º, 2017.

American Express

3.00 of 5 stars | 214 reviews

~disappointed amex customer's American Express Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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