American Express: They don't have any humans left at American Exp...
Una American Express reseña del cliente por el usuario de GetHuman GetHuman-235688 de noviembre 6º, 2017
Background on GetHuman-235688's case
GetHuman: GetHuman-235688 - can you tell our other American Express customers when your case took place?
GetHuman-235688: Yup. It was morning, on octubre 31º.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-235688 a list of common American Express problems)
GetHuman-235688: "Setup an account" was why I was trying to call.
GetHuman-235688's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-235688: They don't have any humans left at American Express. I am dumping my Platinum card which I haveheld for more than ** years. MY total wait time was more than ** minutes. There is no service.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-235688: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-235688: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-235688: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-235688: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-235688 taken from his American Express customer service problem that occurred on octubre 31º, 2017.