American Express: Problem: I received someone else's application...

Una American Express reseña del cliente por el usuario de GetHuman ~BZG de noviembre 28º, 2017

Background on ~BZG's case

GetHuman: ~BZG - can you tell our other American Express customers when your case took place?
~BZG: Sure. It was morning, on noviembre 26º.
GetHuman: Did you reach out to American Express, and if so, how?
~BZG: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~BZG a list of common American Express problems)
~BZG: "Complaint" was why I was trying to call.

~BZG's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BZG: Problem: I received someone else's application for a card in my envelope. My call was to *) Be sure Amex was aware of the mistake & *) no one applies for Amex credit card in my name. I finally reached "applications" & "new accounts" to resolve. So far no one has applied for credit in my name. I don't know that it's resolved but Amex is aware. Nancy was very helpful. She listened very carefully to my complaint*problem and transferred me to Sini who ran a check under my name. There are no applications under my name(so far). I was reluctant to give my SSN. I did't. Should anything show up under my name I will not be responsible.*Sini was hard to understand. I'm satisfied that Amex is aware but there is no guarantee that some unscrupulous person would take advantage of the situation.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~BZG: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BZG: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~BZG: For that I would say two out of five.
GetHuman: And finally- any advice for other American Express customers?
~BZG: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~BZG taken from his American Express customer service problem that occurred on noviembre 26º, 2017.

American Express

3.00 of 5 stars | 214 reviews

~BZG's American Express Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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