American Express: I work for a community college campus, and it i...
Una American Express reseña del cliente por el usuario de GetHuman ~Leah Hudson de noviembre 15º, 2017
Background on ~Leah Hudson's case
GetHuman: ~Leah Hudson - can you tell our other American Express customers when your case took place?
~Leah Hudson: Yeah. It was middle of the night, on noviembre 10º.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Leah Hudson a list of common American Express problems)
~Leah Hudson: "Travel" was why I was trying to call.
~Leah Hudson's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leah Hudson: I work for a community college campus, and it is my job to remove our address from junk mail lists. We have been getting mail for a person not affiliated with the college, and I am unable to even navigate the phone tree, as they do not even offer service without first entering an account number.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Leah Hudson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leah Hudson: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Leah Hudson: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~Leah Hudson: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Leah Hudson taken from his American Express customer service problem that occurred on noviembre 10º, 2017.