American Express: Impossible. I had a simple question. I was aske...
Una American Express reseña del cliente por el usuario de GetHuman GetHuman-mikelyg de noviembre 29º, 2017
Background on GetHuman-mikelyg's case
GetHuman: GetHuman-mikelyg - can you tell our other American Express customers when your case took place?
GetHuman-mikelyg: Yeah. It was middle of the night, on noviembre 20º.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mikelyg a list of common American Express problems)
GetHuman-mikelyg: "Setup an account" was why I was trying to call.
GetHuman-mikelyg's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mikelyg: Impossible. I had a simple question. I was asked for my account information numerous times. I usually do not mind dealing with Phillipine call centers but the employees do not understand, have no authority, and you cannot get ahold of a supervisor. It drives me nuts when i hear the mantra "I understand" when they have no idea
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-mikelyg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mikelyg: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-mikelyg: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-mikelyg: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mikelyg taken from his American Express customer service problem that occurred on noviembre 20º, 2017.