American Express: I was left on hold for ** minutes while the age...

Una American Express reseña del cliente por el usuario de GetHuman ~secret of life de noviembre 16º, 2017

Background on ~secret of life's case

GetHuman: ~secret of life - can you tell our other American Express customers when your case took place?
~secret of life: Yeah. It was middle of the night, on noviembre 13º.
GetHuman: Did you reach out to American Express, and if so, how?
~secret of life: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~secret of life a list of common American Express problems)
~secret of life: "Lower my rate" was why I was trying to call.

~secret of life's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~secret of life: I was left on hold for ** minutes while the agent spoke to someone in another department but they did resolve my problem.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~secret of life: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~secret of life: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~secret of life: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~secret of life: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~secret of life taken from his American Express customer service problem that occurred on noviembre 13º, 2017.

American Express

3.00 of 5 stars | 214 reviews

~secret of life's American Express Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!