eBay: Darlene, YOU never called me as you promised. I...
Una eBay reseña del cliente por el usuario de GetHuman GetHuman-drayremr de diciembre 1º, 2017
Antecedentes del caso de GetHuman-drayremr
GetHuman:GetHuman-drayremr: ¿puede decirles a nuestros otros eBay clientes cuándo tuvo lugar su caso?
GetHuman-drayremr:Yeah. Era middle of the night, el noviembre 30º.
GetHuman:¿Te comunicaste con eBay y, de ser así, cómo?
GetHuman-drayremr:Utilicé un help page que encontré en la página de información de contacto del servicio al cliente de GetHuman eBay:Contacto eBay Servicio al cliente GetHuman:¿Y cuál de estos problemas comunes del cliente eBay describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-drayremr una lista de eBay problemas comunes)
GetHuman-drayremr:"Refunds and Returns" fue la razón por la que estaba intentando to contact.
La revisión de GetHuman-drayremr del servicio al cliente eBay
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes eBay de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-drayremr:Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of ...
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/30/17?
GetHuman-drayremr:Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of being transfered I ended up with RANDY in the Leaedership Team . He is the only one who understood my situation. He said he could see the problem and was going to need to do a MANUAL CORRECTION which could take ** hours. He also said he would get back with me. As of now I do not have any messages or phone calls from him and nothing has been applied to my bank account. PLEASE CALL ME *** *** **** OR EVEN BETTER , GET RANDY TO CALL ME FROM HIS DEPARTMENT. After * people looking at the transaction, he said he saw what had happened .---according to RANDY I sold a guitar Buyer paid with paypal buyer did not like the guitar I could not transfer money to my account buyer was to receive a refund, but due to a glitch they could not give it to him SO they debited my account for the price of the guitar. I NEVER RECEIVED ANY MONEY FOR THIS GUITAR AS I COULD NOT ACCESS IT. Randy in the leadership department looked and saw the problem. He told me he was going to do a manual correction on the account and this would take place in ** hours. Nothing has happened yet . As of yesterday , I am now receiveing yet another debit for **.** out of my bank account for a "PREAPROVED PAYMENT" There has been no preaproved payment and nothing has been pre approved Somebody please call me . I am tired of being ripped off. Randy has not called me yet . Previous Message Follows ------------------------- Hello Curran Papan, Thanks for your call about your account..I tried to call you but couldn't reach you with the following phone number ***-***-****Attempted to contact you to discuss the issue with item number ************. If you have any questions or concerns, we'll be happy to help you. To contact us:*. Click "Help & Contact" at the top of most eBay pages.*. Click the "Contact eBay" tab. You may be asked to sign in.*. Select the topic that best describes your issue, and we'll show you how to contact us. Thank youDarlene eBay Customer Service Representative
GetHuman:Cuantifiquemos su experiencia contactando a eBay. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema eBay?
GetHuman-drayremr:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-drayremr:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de eBay para abordar su problema de manera rápida y efectiva?
GetHuman-drayremr:Para eso diría three de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros eBay clientes?
GetHuman-drayremr:Intenta lidiar con ellos temprano en el día o más tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para eBay para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-drayremr tomadas de su eBay problema de servicio al cliente que ocurrió en noviembre 30º, 2017.