GetHuman:GetHuman-smudger: ¿puede decirles a nuestros otros Vodafone (UK) clientes cuándo tuvo lugar su caso?
GetHuman-smudger:Sure. Era middle of the night, el noviembre 29º.
GetHuman:¿Te comunicaste con Vodafone (UK) y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Vodafone (UK) describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-smudger una lista de Vodafone (UK) problemas comunes)
GetHuman-smudger:"Change plan" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Vodafone (UK) de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/29/17?
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman:Cuantifiquemos su experiencia contactando a Vodafone (UK). En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Vodafone (UK)?
GetHuman-smudger:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-smudger:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Vodafone (UK) para abordar su problema de manera rápida y efectiva?
GetHuman-smudger:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Vodafone (UK) clientes?
GetHuman-smudger:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Vodafone (UK) para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-smudger tomadas de su Vodafone (UK) problema de servicio al cliente que ocurrió en noviembre 29º, 2017.