Uber: To reactive
Una Uber reseña del cliente por el usuario de GetHuman GetHuman-ervinjo de noviembre 30º, 2017
Antecedentes del caso de GetHuman-ervinjo
GetHuman:GetHuman-ervinjo: ¿puede decirles a nuestros otros Uber clientes cuándo tuvo lugar su caso?
GetHuman-ervinjo:Sure. Era middle of the night, el noviembre 26º.
GetHuman:¿Te comunicaste con Uber y, de ser así, cómo?
GetHuman-ervinjo:Utilicé un help page que encontré en la página de información de contacto del servicio al cliente de GetHuman Uber:Contacto Uber Servicio al cliente GetHuman:¿Y cuál de estos problemas comunes del cliente Uber describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-ervinjo una lista de Uber problemas comunes)
GetHuman-ervinjo:"Problem With the App" fue la razón por la que estaba intentando to contact.
La revisión de GetHuman-ervinjo del servicio al cliente Uber
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Uber de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-ervinjo:To reactive
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/26/17?
GetHuman-ervinjo:I direct this email to the Uber Upper Management.**Dear Uber management!** I am writing you this email with a request of letting me continue being an Uber partner, since I have been working in this wonderful ride sharing job for almost two years. I want to introduce myself first. My name is Armen Martirosyan and I have four children. As I told above I have been working with your company for two years already. I opened my Uber account on November ****. I am a driver of ** years. I also want to note that I have not had any tickets or accident throughout these ** years. I also have LA permit for driving and Uber is my full time job.** After working with Uber for almost one and a half years my account got deactivated because of a false feedback that one of the riders left. On the day of the deactivation I had a trip when I picked up a rider and when I picked her up the destination the she wanted me to drop her off was *.* miles away. When we were about ** feet away from the destination she asked me to drop her off in the middle of the street I asked her to let me drop her off ** feet away because dropping off was restricted in that area. She started yelling at me and when I dropped her off she threatened me and said that she will do everything to get me out of Uber platform and as a result she did what she said. I know it will be hard for you to understand the situation and trust me but please read what I have to say. Two months after my account got deactivated I got a new car. My first car was Toyota Sienna salvage and I opened another account based on my new car. I want to let you know that I did not know I was not allowed to open another account. I drove for more than seven months with my second account and after that it got deactivated. With a respect I want to note that during the past seven months I showed and proved that I am a good driver. I have had more than **** trips. I have been maintaining a *.** star rating since then. I am very sorry for not knowing that I was not allowed to open a second account and please consider that I regret it. With my commitment to Uber I have I showed my service to the customers and have never had a negative feedback. Any past reports are no longer showing on the new account and it does not seem to be an issue. All of the feedbacks from the riders show my great service. I have also been in *% of best Uber drivers for several times. After the deactivation my account was put in an investigation and as a result I got an email saying that because of my great service and commitment my account will be activated. But it lasted only ** days and it got deactivated with the same reason of this being my second account. Contacting you was the only way of getting this right. Respectfully I ask you to reconsider my account and let me continue being an Uber partner.**No matter what decision you will make I want to introduce you an idea that I have ready as a product which is not in a manufacturing business yet. I am very sure that if used in Uber business the product will dramatically increase the number of riders in Uber Company. I have not introduced the idea anywhere and I want to officially introduce it to Uber. Thank you very much for putting your time and reading my email. Wish you happy holidays.
GetHuman:Cuantifiquemos su experiencia contactando a Uber. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Uber?
GetHuman-ervinjo:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-ervinjo:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Uber para abordar su problema de manera rápida y efectiva?
GetHuman-ervinjo:Para eso diría three de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Uber clientes?
GetHuman-ervinjo:Intenta lidiar con ellos temprano en el día o más tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Uber para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-ervinjo tomadas de su Uber problema de servicio al cliente que ocurrió en noviembre 26º, 2017.