UPS: Not delivering packages due to ban on address.
Una UPS reseña del cliente por el usuario de GetHuman GetHuman-wolf_cub de diciembre 5º, 2017
Background on GetHuman-wolf_cub's case
GetHuman: GetHuman-wolf_cub - can you tell our other UPS customers when your case took place?
GetHuman-wolf_cub: Yeah. It was morning, on noviembre 30º.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wolf_cub a list of common UPS problems)
GetHuman-wolf_cub: "Track a Package" was why I was trying to call.
GetHuman-wolf_cub's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wolf_cub: Not delivering packages due to ban on address.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-wolf_cub: It seems they banned delivery to our apartment complex because * years ago a driver was robbed supposedly at gun point. The neighborhood has since changed and there seems to be no one to talk to to get them to reevaluate delivery here. It is also a problem because they have set their computers to automatically say that we request to hold our packages at the facility for pick up when we did no such thing. This also affects when things are sent UPS sure post.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-wolf_cub: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wolf_cub: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-wolf_cub: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-wolf_cub: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para UPS para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wolf_cub taken from his UPS customer service problem that occurred on noviembre 30º, 2017.