TripAdvisor: cant get an agent to respond about a complaint...
Una TripAdvisor reseña del cliente por el usuario de GetHuman GetHuman-kristin51 de diciembre 1º, 2017
Antecedentes del caso de GetHuman-kristin51
GetHuman:GetHuman-kristin51: ¿puede decirles a nuestros otros TripAdvisor clientes cuándo tuvo lugar su caso?
GetHuman-kristin51:Sure. Era morning, el noviembre 27º.
GetHuman:¿Te comunicaste con TripAdvisor y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente TripAdvisor describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-kristin51 una lista de TripAdvisor problemas comunes)
GetHuman-kristin51:"Update Listing" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-kristin51 del servicio al cliente TripAdvisor
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes TripAdvisor de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-kristin51:cant get an agent to respond about a complaint that was filed
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/27/17?
GetHuman-kristin51:went on vacation almost * weeks ago, was double booked when i arrived at Christmas eve spent all evening looking for a hotel found one and had to hotel hop our entire week stay. I had family fly in from the Bahamas for this vacation (that was embarrassing). I had to beg flip-key to send me a refund or find a new place. I was told on Christmas eve that no one could help me until after the holidays. I was like you have my money and no one can help me? This was unacceptable to me. Finally day * i contacted my bank to ask for a refund so i could rent somewhere cause we didn't carry much cash on us as we planned to spend most of the time in the cabin and had a few museums planned to see. We had to come out of pocket to eat out everyday, when we planned on cooking, hotel hoping wasn't full either, which is why we booked * months in advance so that we would have "a peace of mind" unfortunately we had nothing close to that. We spent everyday of our vacation sitting in the car after we had to check out of a hotel, looking online for the next nights location, which ruined our days. I wish that i had never had gone on the vacation at this point. If that wasn't the worst part, towards the end of the week my card started declining. I was shocked, called my bank, they stated flip key never returned my money, therefore they closed my bank account, and i asked to speak to a manager to no avail. The decision is irreversible and i have to find a new bank. However my old bank reported me to the credit bureau stating that i committed claim fraud and now i cant open a debit card account at any bank! I need this fixed asap.
GetHuman:Cuantifiquemos su experiencia contactando a TripAdvisor. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema TripAdvisor?
GetHuman-kristin51:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-kristin51:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de TripAdvisor para abordar su problema de manera rápida y efectiva?
GetHuman-kristin51:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros TripAdvisor clientes?
GetHuman-kristin51:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para TripAdvisor para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-kristin51 tomadas de su TripAdvisor problema de servicio al cliente que ocurrió en noviembre 27º, 2017.