Simple Mobile: The WORSE SERVICE AND CUSTOMER S...

Una Simple Mobile reseña del cliente por el usuario de GetHuman GetHuman-312768 de noviembre 23º, 2017

Background on GetHuman-312768's case

GetHuman: GetHuman-312768 - can you tell our other Simple Mobile customers when your case took place?
GetHuman-312768: Yup. It was evening, on noviembre 14º.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman-312768: I used the 800-876-5753 number I found for on the GetHuman Simple Mobile customer phone number page I was on: Simple Mobile Customer Service Phone Number
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-312768 a list of common Simple Mobile problems)
GetHuman-312768: "Cancel Service" was why I was trying to call.

GetHuman-312768's review of Simple Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-312768: Simple Mobile: The WORSE SERVICE AND CUSTOMER SERVICE EVER!! Don't waste time or money on them. I have an iPhone *S and I always have dropped calls, called failed, internet is super slow, I call to complain and of the customer service "can't" do anything about it. The hold time is ridiculously LONG. I went to Mexico and needed my phone, I called Simple Mobile paid an additional $** to get on an internal plan and of course I had no service in Mexico they didn't tell me I wouldn't get service there, instead they stole my money. I called to complain and even spoke to a manager and they did nothing about it. They are a bunch of thieves. I cancelled my service with them in a heartbeat!
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
GetHuman-312768: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-312768: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
GetHuman-312768: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
GetHuman-312768: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Simple Mobile para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-312768 taken from his Simple Mobile customer service problem that occurred on noviembre 14º, 2017.

Simple Mobile

2.60 of 5 stars | 113 reviews

GetHuman-312768's Simple Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Simple Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Simple Mobile in any way.

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