PETCO.com: I have called twice and e-mailed several times...

Una PETCO.com reseña del cliente por el usuario de GetHuman ~Scott de noviembre 14º, 2017

Background on ~Scott's case

GetHuman: ~Scott - can you tell our other PETCO.com customers when your case took place?
~Scott: Yes. It was evening, on noviembre 7º.
GetHuman: Did you reach out to PETCO.com, and if so, how?
~Scott: I used the 877-738-6742 number I found for on the GetHuman PETCO.com customer phone number page I was on: PETCO.com Customer Service Phone Number
GetHuman: And which of these common PETCO.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott a list of common PETCO.com problems)
~Scott: "Cancel order" was why I was trying to call.

~Scott's review of PETCO.com customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott: I have called twice and e-mailed several times regarding a $*** dog crate which arrived broken and unuseable. It has been a week and still no response or update regarding corrective action. Very unhappy with the service. Scott Jones
GetHuman: Let's quantify your experience contacting PETCO.com. On a scale of 1 to 5, how easy is it go get help on a PETCO.com problem?
~Scott: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott: I'd give them a five out of five on communication.
GetHuman: And what about PETCO.com's ability to quickly and effectively address your problem?
~Scott: For that I would say five out of five.
GetHuman: And finally- any advice for other PETCO.com customers?
~Scott: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para PETCO.com para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott taken from his PETCO.com customer service problem that occurred on noviembre 7º, 2017.

PETCO.com

3.50 of 5 stars | 11 reviews

~Scott's PETCO.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PETCO.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PETCO.com in any way.

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