Facebook: To whom it may concern, My name is James Jones. I...
Una Facebook reseña del cliente por el usuario de GetHuman GetHuman-bj2 de noviembre 30º, 2017
Antecedentes del caso de GetHuman-bj2
GetHuman:GetHuman-bj2: ¿puede decirles a nuestros otros Facebook clientes cuándo tuvo lugar su caso?
GetHuman-bj2:Yes. Era late at night, el noviembre 21º.
GetHuman:¿Te comunicaste con Facebook y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Facebook describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-bj2 una lista de Facebook problemas comunes)
GetHuman-bj2:"Merge Pages" fue la razón por la que estaba intentando to contact.
La revisión de GetHuman-bj2 del servicio al cliente Facebook
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Facebook de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-bj2:To whom it may concern, My name is James Jones. I...
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/21/17?
GetHuman-bj2:To whom it may concern,**My name is James Jones. I have a personal account and business page on Facebook.*Personal: https:**www.facebook.com*afterglowpower*Business: https:**www.facebook.com*afterglowpowerwashing*?ref*hl**I advertise my business on local buy, sell, trade, business, and real estate groups on Facebook.**Today I receive a notice from Facebook that I have been restricted from posting or joining any groups until Dec. **th.**You're temporarily restricted from joining and posting to groups until December ** at *:**am.*RESTRICTION ONEnds December ** at *:**am***I believe this is an unfair restriction. I contacted the help desk and they gave me some generic reasons but nothing specific.**These are the reasons they sent me:**) You joined too many groups.**) You spammed groups and got reported**) You started direct messaging members and they reported you.**) You did a repetitive action and were warned.**I have not violated any of these rules in any way.**I joined these groups to advertise my business with their (admins) permission. I only belong to ** groups total on my account. I post an ad on each group once a week and delete or bump the previous weeks ad when I post the new one. I have never spammed any group ever. The only direct message I have posted was to the group admin thanking them for adding me to the group. They have all responded with a very positive comment. I have never direct messaged any member of any group personally. I have never been warned about repetitive action from any group. It's my belief that a member of a group or groups has maliciously reported a bogus complaint because of business related competition. If this be the case how can they do this with out proof? And how can Facebook restrict me with out a specific explaination? I have never had business competitors complain about my behavior or ethics since Ive been in business since ****. I do not practice any actions in these groups different than anyone else posting business ads. I am a professional businessman and do not deserve to be treated in this manner. This is unfair and needs to be corrected ASAP.*Thank you!*James Jones
GetHuman:Cuantifiquemos su experiencia contactando a Facebook. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Facebook?
GetHuman-bj2:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-bj2:Les daría un three de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Facebook para abordar su problema de manera rápida y efectiva?
GetHuman-bj2:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Facebook clientes?
GetHuman-bj2:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Facebook para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-bj2 tomadas de su Facebook problema de servicio al cliente que ocurrió en noviembre 21º, 2017.