Easyjet: compain
Una Easyjet reseña del cliente por el usuario de GetHuman GetHuman3965 de diciembre 1º, 2017
Antecedentes del caso de GetHuman3965
GetHuman:GetHuman3965: ¿puede decirles a nuestros otros Easyjet clientes cuándo tuvo lugar su caso?
GetHuman3965:Yes. Era afternoon, el noviembre 27º.
GetHuman:¿Te comunicaste con Easyjet y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Easyjet describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman3965 una lista de Easyjet problemas comunes)
GetHuman3965:"Cancel flight" fue la razón por la que estaba intentando to call.
La revisión de GetHuman3965 del servicio al cliente Easyjet
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Easyjet de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman3965:compain
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/27/17?
GetHuman3965:Good afternoon,*I am writing in regard of very unpleasant situation that my friend and I has to face today due to incompetent Easyjet work.*I bought a ticket for my friend using my Barclays card. The flight was due today morning from Luton airport. When my friend arrived there, he went through hand luggage check and then bought a bottle of alcohol beverage at Duty Free. However, at the gate he was told that the ticket was cancelled because of bank transaction link to fraud. *At the place, airport person advised him to buy a new ticket for later today afternoon from another airport – Gatwick. In addition, workers refused to return the bottle bought by him from Duty Free. Obviously, he would not be able to bring it with him afterwards to Gatwick because he did not have any luggage. *Airport person offered him to include the small luggage for free, that way he would be able to bring it inside to Gatwick. *As a result, he spent additional money to buy a new ticket and to travel to Gatwick. However, that is not the end. When he arrived to Gatwick, he found out that the check in was not made for him and the airport person told him to pay £** for luggage to bring the bottle inside. After spending a certain amount of time to explain the situation, the workers noticed their mistake and let him in. *After contacting Barclays bank, we found out that there were no issues with the transaction and everything was fine from their side. It is also clearly visible from my bank statement, that the transaction went though and Easyjet received the money.*Although, the money for missed flight were not refunded. As well as money for traveling to Gatwick and numerous calls to solve the issue. *I truly believe that this matter is linked to Easyjet mistake and I insist on getting a refund.
GetHuman:Cuantifiquemos su experiencia contactando a Easyjet. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Easyjet?
GetHuman3965:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman3965:Les daría un three de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Easyjet para abordar su problema de manera rápida y efectiva?
GetHuman3965:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Easyjet clientes?
GetHuman3965:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Easyjet para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman3965 tomadas de su Easyjet problema de servicio al cliente que ocurrió en noviembre 27º, 2017.