Discover: Both representatives were professional and were...
Una Discover reseña del cliente por el usuario de GetHuman ~Carebbear2012 de noviembre 11º, 2017
Background on ~Carebbear2012's case
GetHuman: ~Carebbear2012 - can you tell our other Discover customers when your case took place?
~Carebbear2012: Yup. It was morning, on noviembre 4º.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~Carebbear2012 a list of common Discover problems)
~Carebbear2012: "Complaint" was why I was trying to call.
~Carebbear2012's review of Discover customer service
GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carebbear2012: Both representatives were professional and were very customer service oriented. Made sure all questions were answered before the transfer or the call ended.
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~Carebbear2012: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carebbear2012: I'd give them a three out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~Carebbear2012: For that I would say five out of five.
GetHuman: And finally- any advice for other Discover customers?
~Carebbear2012: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Discover para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Carebbear2012 taken from his Discover customer service problem that occurred on noviembre 4º, 2017.