GetHuman:GetHuman-snybert: ¿puede decirles a nuestros otros Consumer Reports clientes cuándo tuvo lugar su caso?
GetHuman-snybert:Yes. Era morning, el noviembre 26º.
GetHuman:¿Te comunicaste con Consumer Reports y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Consumer Reports describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-snybert una lista de Consumer Reports problemas comunes)
GetHuman-snybert:"None of those really matches why I wanted to call Consumer Reports that day." fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Consumer Reports de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-snybert:The secret of driving on snow or ice is to brake gently, accelerate slowly, and slow down for turns* no sudden changes of speed or direction.
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/26/17?
GetHuman-snybert:In your Nov. C.R. magazine, the story "Road Report" on snow driving was very good. *I'd like to submit information that can be helpful for anyone driving on snow and ice. I've driven on snow for over ** years, living above *,*** ft. elevation in central CO mountains.*Here, it's not just * or ** snow days, but Nov. * through mid-April. We don't see bare ground on our driveway (Frisco, CO) generally from Nov. * through March. Highways get dirt spread on (and cars are a muddy mess), but driveways and side streets can stay snow packed for months.*As your article said, AWD helps to get moving, and up a slope (*% or more) but makes little difference above ** mph, except uphill. And AWD is no help in making turns any faster or in braking.*It's important to allow more space between cars, especially going downhill, when stopping requires more distance.*"Pumping" brakes is NOT helpful. If brakes "lock up", let off braking briefly, and then brake less forcefully.*You cannot steer when wheels are not turning* must reduce braking.*Most common mistake is when starting and wheels spin, most people "step on the gas", and polish the tires.*You must be gentle on gas and accelerate slowly--and brake gently. Spinning the tires doesn't move the car, and the polished tires get even more slippery.*Snow is most slippery around ** degrees F. Below ** F. snow has granular texture (like packed dirt) and more traction, if you don't polish the tires.*Think of it like running on a gym floor in stocking feet. You can't stop quickly or turn sharply at high speed. Just allow more distance to stop, and slow down for turns---doesn't mean you have to creep (like ** to ** mph).*"All season" tires can be good, when near new. After **k to ** k miles, edges of tread grooves get rounded, and give much less traction. The very best is like tires pictured on first page of your article, which have "siping" (I think it's called)--thousands of little gripping edges. They're great, but wear fast on bare roads.**Bert Snyder, Frisco, CO
GetHuman:Cuantifiquemos su experiencia contactando a Consumer Reports. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Consumer Reports?
GetHuman-snybert:Les daría un five de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-snybert:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Consumer Reports para abordar su problema de manera rápida y efectiva?
GetHuman-snybert:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Consumer Reports clientes?
GetHuman-snybert:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Consumer Reports para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-snybert tomadas de su Consumer Reports problema de servicio al cliente que ocurrió en noviembre 26º, 2017.