Comcast: Not able to keep internet service in my account...
Una Comcast reseña del cliente por el usuario de GetHuman GetHuman-tacomaca de diciembre 4º, 2017
Antecedentes del caso de GetHuman-tacomaca
GetHuman:GetHuman-tacomaca: ¿puede decirles a nuestros otros Comcast clientes cuándo tuvo lugar su caso?
GetHuman-tacomaca:Sure. Era morning, el noviembre 26º.
GetHuman:¿Te comunicaste con Comcast y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Comcast describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-tacomaca una lista de Comcast problemas comunes)
GetHuman-tacomaca:"Billing" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-tacomaca del servicio al cliente Comcast
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Comcast de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-tacomaca:Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/26/17?
GetHuman-tacomaca:My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman:Cuantifiquemos su experiencia contactando a Comcast. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Comcast?
GetHuman-tacomaca:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-tacomaca:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Comcast para abordar su problema de manera rápida y efectiva?
GetHuman-tacomaca:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Comcast clientes?
GetHuman-tacomaca:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Comcast para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-tacomaca tomadas de su Comcast problema de servicio al cliente que ocurrió en noviembre 26º, 2017.