Ansgear.com: My son ordered close to $*** worth of merchandi...
Una Ansgear.com reseña del cliente por el usuario de GetHuman GetHuman-staceyh4 de noviembre 29º, 2017
Antecedentes del caso de GetHuman-staceyh4
GetHuman:GetHuman-staceyh4: ¿puede decirles a nuestros otros Ansgear.com clientes cuándo tuvo lugar su caso?
GetHuman-staceyh4:Yeah. Era middle of the night, el noviembre 24º.
GetHuman:¿Te comunicaste con Ansgear.com y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Ansgear.com describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-staceyh4 una lista de Ansgear.com problemas comunes)
GetHuman-staceyh4:"Returns" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-staceyh4 del servicio al cliente Ansgear.com
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Ansgear.com de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-staceyh4:My son ordered close to $*** worth of merchandise from ANSgear. One of the items was back ordered then sent to your "graveyard" I spent exactly ** minutes on the phone yesterday **** with one of their customer service reps who took the time to find as close of replacement for the original item no longer available. I was told it would be sent with expedited shipping only to get an email this evening at *:** p.m that both items were now unavailable and graveyard items never coming back. I was assured by the rep that there were "plenty" of these items available and it wouldn't be a problem in addition to being told it would be sent out with expedited shipping. Part of the order placed on **** was finally shipped in August. We were then promised on numerous occasions it would be a couple of weeks on and on. No courtesy updates from their company. I had to call for updates. Yes, I was told and it was abundantly clear my son ordered items on a back order wait list then part of the order was completely unavailable so as I said I spent ** minutes on the phone yet again to be promised something that clearly wasn't true. I will be writing reviews in every available site that I can find about your shoddy service or lack of. Update I called the company yet again and the only thing they offered was a refund. I’m not sure how these people can stay in business!*The Customer service reps if you can call it customer service continued to place the blame on the manufacturer and my son. Not once did they take any part of the responsibility. I had to give a rating of one star for this review to be accepted, otherwise I would have not even given ANSgear even that.*Do not! I repeat Do not order from them! I cannot stress enough how bad they are! You may get lucky occasionally with an order being fulfilled, but I wouldn’t count on it!
GetHuman:Cuantifiquemos su experiencia contactando a Ansgear.com. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Ansgear.com?
GetHuman-staceyh4:Les daría un one de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-staceyh4:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Ansgear.com para abordar su problema de manera rápida y efectiva?
GetHuman-staceyh4:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Ansgear.com clientes?
GetHuman-staceyh4:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Ansgear.com para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-staceyh4 tomadas de su Ansgear.com problema de servicio al cliente que ocurrió en noviembre 24º, 2017.