Air Canada complaint
Una Air Canada reseña del cliente por el usuario de GetHuman GetHuman-ads791 de noviembre 30º, 2017
Antecedentes del caso de GetHuman-ads791
GetHuman:GetHuman-ads791: ¿puede decirles a nuestros otros Air Canada clientes cuándo tuvo lugar su caso?
GetHuman-ads791:Yeah. Era middle of the night, el noviembre 24º.
GetHuman:¿Te comunicaste con Air Canada y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Air Canada describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-ads791 una lista de Air Canada problemas comunes)
GetHuman-ads791:"Cancel flight" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-ads791 del servicio al cliente Air Canada
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Air Canada de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-ads791:Air Canada complaint
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/24/17?
GetHuman-ads791:To Whom it May Concern,**I never write complaint letters, but this time someone at Air Canada must be held accountable for the incident that happened on November *, **** at Pearson Airport involving my family.**Our family was headed to New York La Guardia on AC Flight ***, ****am for my brother’s wedding. We arrived extra early as we were travelling with * year twins.*As we attempted to check in with agent, the agent noted that my * year old son’s last name contained a typo compared to the rest of our last names. (the VA was typed AV) on his name only.*The agent came to the quick conclusion that nothing can be done about this and her answer was quote “He ain’t getting on the plane”**Aside from the inappropriate and rude answer depicting a * year old on a family trip, the agent suggested the only way to rectify the situation was to go to Air Canada ticketing.*I ran over to the ticketing, leaving my wife with the twins and all our baggage and wedding garment bags to see the line was approx an hour wait said the “Air Canada greeting agent” on that line. I explained the issue and asked if it can be resolved quickly as time was now ticking to get into the long customs line.*The response “We have lineups for a reason, so get in line like everyone else”**If further details are required, I would be glad to get into many details- Including other rude comments made by Air Canada staff.**Bottom line: We missed the flight, but we were determined to get to New York and not miss a family wedding. *An Air Canada agent said there was * seat at *pm, * seats at *pm and * later in the evening, if I can manage to fix the name, suggesting no way to do that.**It’s tough to split a family travelling, especially with * toddlers.**We ended up going to terminal *, purchased West Jet seats for a flight an hour later at a cost of $****.**Our tickets were purchased via Aeroplan, we used ***,*** points, spent over $*** in taxes on those flights, $*** to get the name fixed and were even charged $** for the baggage because * of us did officially check in pending my son’s name fix.**I kindly ask Air Canada to do the right thing here and give our family the proper compensation.**A copy of this will be CC’d to the media.**Adam ****-***-****
GetHuman:Cuantifiquemos su experiencia contactando a Air Canada. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Air Canada?
GetHuman-ads791:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-ads791:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Air Canada para abordar su problema de manera rápida y efectiva?
GetHuman-ads791:Para eso diría four de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Air Canada clientes?
GetHuman-ads791:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Air Canada para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-ads791 tomadas de su Air Canada problema de servicio al cliente que ocurrió en noviembre 24º, 2017.