General Motors: Complaint
Una General Motors reseña del cliente por el usuario de GetHuman GetHuman8160 de diciembre 4º, 2017
Antecedentes del caso de GetHuman8160
GetHuman:GetHuman8160: ¿puede decirles a nuestros otros General Motors clientes cuándo tuvo lugar su caso?
GetHuman8160:Sure. Era evening, el noviembre 27º.
GetHuman:¿Te comunicaste con General Motors y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente General Motors describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman8160 una lista de General Motors problemas comunes)
GetHuman8160:"Where to buy" fue la razón por la que estaba intentando to call.
La revisión de GetHuman8160 del servicio al cliente General Motors
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes General Motors de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman8160:Complaint
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/27/17?
GetHuman8160:I made an appointment at the Haley's Buick GMC at **** Midlothian Tnpk., Midlothian, Virginia ***** on Aug. *th **** (online) for an appointment on Aug. **th **** @****am to have the Seatbelt lap Anchor Tensioner Cable performed on my **** GMC Sierra **** pickup Truck & when I arrived at the above location the Service Advisor, Jennifer Doll said that they only had the Tensioner * part of the * part Recall in stock, I had to request that she call the closest GMC dealership to get the other part, she said it was available at the Hull Street Midlothian, Virginia dealership & they would have it available within **minutes, It took them until ****am to get it replaced & I took a look at it when I got out of my truck & I was shocked to see that there was a big hole in my truck where the beginning of the driver's side Seatbelt is Housed, now I can see the Cable inside of it. I called Jennifer Doll back she put me on hold came back to the phone & told me to bring the truck back in so they can look at it. I went back immediately to the dealership where it was performed & ask for the manager, which he was paged, & it took him at least ** minutes before he came out to talk to me & look at the damage his mechanic did to my truck, & I was told by the Service manager Chris Fender that the hole that was cut by the mechanic was part of the Recall from GM, Chris was showing me the printout of the Recall photos but was not even the same photo as what they damaged on my truck. I told him that GM is a Company that would not do such a sloppy job on GM's vechicles, but Chris Fender said his truck even looks like that. The Shop owner, Barry came out & told me that they would order a new piece for the seat replacement but the electric seat buttons would be cut out to fit the seat plastic replacement & that the Seatbelt where the mechanic cut it too much (completely cut out) would not look the same as it did before them doing the Recall, Barry (Shop Owner) walked away whistling like he discriminating against me, & not treating me respectfully. Also, the Service manager, Chris Fender was telliing me that the hole in the seatbelt (where you pull the seat belt out) is the way GM replaces the Recall. I told him that I had my Chevrolet Malibu Recall done at another location & I couldn't even tell that it was done because the Seat was not damaged by the mechanic & it looked like it did before I had brought it in for the Recall at the Hull Street Road Midllothian, Va dealership did the **** Chevrolet Malibu recall on the Seatbelt. Haley's Buick GMC has damaged my new **** GMC Sierra **** seat & I am going to contact the Local News to let everyone know about the work GM Mechanics are performing on the Seatbelt Recall & to Beware of it. I have experienced extreme Stress due to this experience, I also took the truck over to the dealership where I purchased the truck to show them what had happened & they could not believe how much they had damaged my truck & didn't even clean up after the Recall was performed. I have picture of the Recall done I can forward to GM if you could provide your Email address. I need compensation for this whole incident I cannot even trust them to do the right thing because in their eyes Service manager, Chris Fender they did the right thing. Victoria Padin **-***-***-****
GetHuman:Cuantifiquemos su experiencia contactando a General Motors. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema General Motors?
GetHuman8160:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman8160:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de General Motors para abordar su problema de manera rápida y efectiva?
GetHuman8160:Para eso diría four de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros General Motors clientes?
GetHuman8160:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para General Motors para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman8160 tomadas de su General Motors problema de servicio al cliente que ocurrió en noviembre 27º, 2017.