GetHuman:GetHuman-morris: ¿puede decirles a nuestros otros Vodafone clientes cuándo tuvo lugar su caso?
GetHuman-morris:Yes. Era morning, el noviembre 26º.
GetHuman:¿Te comunicaste con Vodafone y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Vodafone describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-morris una lista de Vodafone problemas comunes)
GetHuman-morris:"Technical support" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Vodafone de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-morris:Struggling to understand if Vodafone understands loyalty
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/26/17?
GetHuman-morris:Firstly, I lost my phone on a flight to Ireland, on the **th August on the **th I reported my phone lost ,I felt this issue better dealt with on my return to the UK on the **th August. Unfortunately I was involved in an accident shortly after arriving on holiday where I received * stitches to my left forearm. On my return to the UK I went for an upgrade and thought this was dealt with on **th August, however my handset did not arrived as expected. I had to then make several more calls to Vodafone about how best to deal with the situation, and more worryingly, I've had to pay £*.** per minute for each of these calls. As I was in severe pain due to the injuries I received, I requested that my husband converse with Vodafone with my authority, regarding the upgrade, I thought I had dealt with this issue sufficiently, until several calls later on Saturday **th August, when I unfortunately discovered that none of my calls were recorded and more worrying was that my order for a replacement phone was not placed! Again I ended making numerous calls to Vodafone to try and address this issue. I am now told my order was not placed and I had to start all over again. I have now been told I will not receive a handset until Wednesday *ndSeptember! *I feel very let down by Vodafone right now. My husband has had to fly abroad to Chicago on the **th leaving me at home alone with no phone and feeling very vulnerable, especially in light of my current injury. I am horrified at the way I have been treated, especially after explaining to every staff member I spoke to (At least ** staff). I also feel I was deliberately cut off on some occasions! This, at the very least is the worst experience I have had to deal with as a customer on any level…. I am both ashamed and embarrassed at how your staff treated me, my injuries will heal, however I have huge concerns for the way you are treating costumers who may have long term disabilities and find themselves in a similar situation…. An example of this is, when I was being read out the legal conditions she laughed out loud on several occasions. I strongly suggest you review training for those staff who are dealing with the general public, as no one should have to be put through my experience and hand over their hard earned money to such a poor providers. I have always advocated for Vodafone as good phone provider, however the above experience has dramatically changed my opinion.* *I have also just been informed by my landline provider the cost of calling Vodafone on Saturday **th August was £**.**, I would like you to reimburse me this cost. *Throughout this whole experience I have had to activate my travel and health insurances, which have been outstanding, unfortunately I have not had the same experience from Vodafone.*Please explain to me what over ** years of being a loyal customer of Vodafone means, as I am seriously struggling to understand what loyalty you as an organization have to me….**Update is **nd of September, my handset finely arrived only to find they sent me the wrong sim card! After speaking to Vodafone customer services I am told they will only reimburse £** pounds only and I will receive the correct sim card on Friday *th September*Account number: XXXXXXXX
GetHuman:Cuantifiquemos su experiencia contactando a Vodafone. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Vodafone?
GetHuman-morris:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-morris:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Vodafone para abordar su problema de manera rápida y efectiva?
GetHuman-morris:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Vodafone clientes?
GetHuman-morris:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Vodafone para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-morris tomadas de su Vodafone problema de servicio al cliente que ocurrió en noviembre 26º, 2017.