T-Mobile: salesman lied
Una T-Mobile reseña del cliente por el usuario de GetHuman GetHuman-brmills de diciembre 7º, 2017
Antecedentes del caso de GetHuman-brmills
GetHuman:GetHuman-brmills: ¿puede decirles a nuestros otros T-Mobile clientes cuándo tuvo lugar su caso?
GetHuman-brmills:Sure. Era middle of the night, el noviembre 30º.
GetHuman:¿Te comunicaste con T-Mobile y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente T-Mobile describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-brmills una lista de T-Mobile problemas comunes)
GetHuman-brmills:"Refund" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-brmills del servicio al cliente T-Mobile
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes T-Mobile de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-brmills:salesman lied
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/30/17?
GetHuman-brmills:When I placed my order, it was under the ** day full refund if returned offer with no costs of any kind. The voice and data signal were really bad, so I called before the ** days were up to return. Instead of authorizing my return, they kept me on the phone wanting to try this and that. Finally, I talked to someone in that was supposed to offer resolutions. I told her I had to return now so I wouldn't be stuck with the order and she said she would extend the offer of returns with no fees of any kind indefinitely if I was willing to allow them a change to resolve the signal issues. I finally consented. Several days later, someone called me back and suggested getting different phones and a booster. After we had tried everything they suggested, they said I could send everything back. I had the original box and return label, but was told if I used that one, the return would not be processed correctly, so I had to wait until they sent me a new one. After a week or so, I received it and sent the package off. I started receiving notices that I was late and each time, I would call in and they would tell me they would have to do an investigation because they showed the package was one pound, and couldn't have contained all * items I returned. UPS told me the label was generated by T-Mobile, so T-Mobile put the *.* lb. on the label, not UPS. T-Mobile insists that UPS made the mistake. Bottom line is I returned all * items in the same box. **Then last week, I began getting calls from a company that would hang up on me every time I answered. One day, they called me ** times while I was at work but would hang up on me. I called the number back after work and was told it was Convergent, or something like that. They said I owed over $*** to T-Mobile. I told them it was incorrect, but they said it was right. They told me they had reported me to the credit bureaus and I pulled my report and found they had reported me. **I called T-Mobile back again and talked to a supervisor and was told I was being charged for service for $**** and they refused to adjust it. They also said Convergent had not been sent my information, so they couldn't have called me. She said she was putting a hold on collections but that I still had to pay because the bill was correct.**I am attempting to contact a corporate officer to alert them how T-Mobile employees are treating me and to see if they are un upstanding company or not.
GetHuman:Cuantifiquemos su experiencia contactando a T-Mobile. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema T-Mobile?
GetHuman-brmills:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-brmills:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de T-Mobile para abordar su problema de manera rápida y efectiva?
GetHuman-brmills:Para eso diría three de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros T-Mobile clientes?
GetHuman-brmills:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para T-Mobile para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-brmills tomadas de su T-Mobile problema de servicio al cliente que ocurrió en noviembre 30º, 2017.