Sprint Corporate Care: I feel Screwed over
Una Sprint Corporate Care reseña del cliente por el usuario de GetHuman GetHuman-rhanson de noviembre 30º, 2017
Antecedentes del caso de GetHuman-rhanson
GetHuman:GetHuman-rhanson: ¿puede decirles a nuestros otros Sprint Corporate Care clientes cuándo tuvo lugar su caso?
GetHuman-rhanson:Yes. Era morning, el noviembre 25º.
GetHuman:¿Te comunicaste con Sprint Corporate Care y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Sprint Corporate Care describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-rhanson una lista de Sprint Corporate Care problemas comunes)
GetHuman-rhanson:"Cancel service" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-rhanson del servicio al cliente Sprint Corporate Care
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Sprint Corporate Care de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-rhanson:I feel Screwed over
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/25/17?
GetHuman-rhanson:Back in May **-**-**** I got a new phone with Sprint. The Sprint store at *** SE Chkalov Dr ****, Vancouver, WA *****. The rep told me that because I was turning in my old phone undamaged, that the remaining amount of the lease from my phone would be wiped clean, and all that I would owe is the balance on the new phone. I confirmed this with the Shift lead as well. **I go in last Wednesday **-**-**** to change my plan and find out that the rep in May had taken my phone but never processed the phone into the system. I explained to the representative that the other rep who conveniently does not work there anymore, that I had returned my phone and that the man took my phone and put it in the drawer after wrapping it. They still want me to pay off the remaining balance of the other phone before I can change my plan. Not only have I been paying on the old phone since May, but it's obvious that the representative sold my phone for his benefit (seeing how it’s not in the system as even leaving the store) knowing that the balance would be on the back end of my billing, and that I wouldn't find out for months. I bet that he did this to several people.* *I asked the manager to pull up footage on their cameras and he refused saying they couldn’t do that. The manager replied that there was nothing he could do because there was no proof. (Ummmm the proof is on the cameras.) They pulled up the serial number of my past phone and found that it was being used by someone I don’t even know. So I asked him to cancel my account because they wouldn’t help me and he told me to call customer service. All I want is my account back to normal and the amount back I have been paying on my last phone since May.
GetHuman:Cuantifiquemos su experiencia contactando a Sprint Corporate Care. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Sprint Corporate Care?
GetHuman-rhanson:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-rhanson:Les daría un three de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Sprint Corporate Care para abordar su problema de manera rápida y efectiva?
GetHuman-rhanson:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Sprint Corporate Care clientes?
GetHuman-rhanson:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Sprint Corporate Care para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-rhanson tomadas de su Sprint Corporate Care problema de servicio al cliente que ocurrió en noviembre 25º, 2017.