Simple Mobile: Shuts off data service a day before due date fo...

Una Simple Mobile reseña del cliente por el usuario de GetHuman ~Lee de noviembre 25º, 2017

Background on ~Lee's case

GetHuman: ~Lee - can you tell our other Simple Mobile customers when your case took place?
~Lee: Yes I can. It was afternoon, on noviembre 18º.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
~Lee: I used the 800-876-5753 number I found for on the GetHuman Simple Mobile customer phone number page I was on: Simple Mobile Customer Service Phone Number
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Lee a list of common Simple Mobile problems)
~Lee: "Service problem" was why I was trying to call.

~Lee's review of Simple Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lee: Shuts off data service a day before due date for service. Known fact that was verified by customer service. Got the text messages from their data service to prove that I had data left but they turned it off. Contact states data should be available for a full ** days. They are pocketing that money because they only pay the company they rent the service from for the data they use. So when they shut if off a day before they don't pay for that amount. Printed all my payments to sent to FCC for complaint.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Lee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lee: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Lee: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Lee: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Simple Mobile para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Lee taken from his Simple Mobile customer service problem that occurred on noviembre 18º, 2017.

Simple Mobile

2.60 of 5 stars | 113 reviews

~Lee's Simple Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Simple Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Simple Mobile in any way.

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