Simple Mobile: It worked lol. I startled me how quick I heard...

Una Simple Mobile reseña del cliente por el usuario de GetHuman ~KAMAU(of the HueMen) de noviembre 27º, 2017

Background on ~KAMAU(of the HueMen)'s case

GetHuman: ~KAMAU(of the HueMen) - can you tell our other Simple Mobile customers when your case took place?
~KAMAU(of the HueMen): Sure. It was morning, on noviembre 24º.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
~KAMAU(of the HueMen): I used the 800-876-5753 number I found for on the GetHuman Simple Mobile customer phone number page I was on: Simple Mobile Customer Service Phone Number
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~KAMAU(of the HueMen) a list of common Simple Mobile problems)
~KAMAU(of the HueMen): "Overcharge/Strange charge" was why I was trying to call.

~KAMAU(of the HueMen)'s review of Simple Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KAMAU(of the HueMen): It worked lol. I startled me how quick I heard the guys voice. (granted I'm not counting the time it took to press *-*-*-*-*-*. You have to take your time while entering the numbers, or else it'll confuse the automated system. Just wait, at least until the first option in each section is given.)
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~KAMAU(of the HueMen): I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KAMAU(of the HueMen): I'd give them a one out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~KAMAU(of the HueMen): For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~KAMAU(of the HueMen): Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Simple Mobile para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~KAMAU(of the HueMen) taken from his Simple Mobile customer service problem that occurred on noviembre 24º, 2017.

Simple Mobile

2.60 of 5 stars | 113 reviews

~KAMAU(of the HueMen)'s Simple Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Simple Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Simple Mobile in any way.

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