Simple Mobile: I had called the customer service for more than...
Una Simple Mobile reseña del cliente por el usuario de GetHuman ~Jenn de noviembre 24º, 2017
Background on ~Jenn's case
GetHuman: ~Jenn - can you tell our other Simple Mobile customers when your case took place?
~Jenn: Yup. It was morning, on noviembre 19º.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Jenn a list of common Simple Mobile problems)
~Jenn: "Technical support" was why I was trying to call.
~Jenn's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jenn: I had called the customer service for more than * times, none of them could help me to get my account number. They showed me the tip to get my account number but none of them worked. Simple Mobile is the only company that can't provide the account information due to company policy. It is the worst customer service ever, I even posted my problem, and simple mobile was not trying to help me and removed my post on their side.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Jenn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jenn: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Jenn: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Jenn: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Simple Mobile para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Jenn taken from his Simple Mobile customer service problem that occurred on noviembre 19º, 2017.