Kayak takes your money but you need to speak wi...
Una Kayak reseña del cliente por el usuario de GetHuman ~Rand de noviembre 22º, 2017
Background on ~Rand's case
GetHuman: ~Rand - can you tell our other Kayak customers when your case took place?
~Rand: Yes. It was morning, on noviembre 14º.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Rand a list of common Kayak problems)
~Rand: "Find Itinerary" was why I was trying to call.
~Rand's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rand: Kayak takes your money but you need to speak with the ticket vendor. They do NOT service the airline tickets you buy. Supreme hassle.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Rand: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rand: I'd give them a three out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Rand: For that I would say two out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Rand: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Kayak para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Rand taken from his Kayak customer service problem that occurred on noviembre 14º, 2017.