Package has been at the FedEx facility about...

Una FedEx reseña del cliente por el usuario de GetHuman ~greg de noviembre 19º, 2017

Background on ~greg's case

GetHuman: ~greg - can you tell our other FedEx customers when your case took place?
~greg: Yup. It was afternoon, on noviembre 10º.
GetHuman: Did you reach out to FedEx, and if so, how?
~greg: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~greg a list of common FedEx problems)
~greg: "Missing Delivery" was why I was trying to call.

~greg's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greg: Package has been at the FedEx facility about ** miles from my home for * days. On and off a delivery truck twice. Asked to speak to a supervisor and got cut off. On a different shipment FedEx delivered to the wrong house. Terrible company. UPS and USPS are far superior. Avoid FedEx and any company that ships FedEx.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~greg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greg: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~greg: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~greg: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para FedEx para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~greg taken from his FedEx customer service problem that occurred on noviembre 10º, 2017.


3.24 of 5 stars | 156 reviews

~greg's FedEx Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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