Build-A-Bear Workshop, Inc.: Was overcharged, waited in line for * hrs due t...
Una Build-A-Bear Workshop, Inc. reseña del cliente por el usuario de GetHuman GetHuman-megpie de diciembre 8º, 2017
Antecedentes del caso de GetHuman-megpie
GetHuman:GetHuman-megpie: ¿puede decirles a nuestros otros Build-A-Bear Workshop, Inc. clientes cuándo tuvo lugar su caso?
GetHuman-megpie:Yup. Era morning, el noviembre 28º.
GetHuman:¿Te comunicaste con Build-A-Bear Workshop, Inc. y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Build-A-Bear Workshop, Inc. describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-megpie una lista de Build-A-Bear Workshop, Inc. problemas comunes)
GetHuman-megpie:"Warranty claim" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-megpie del servicio al cliente Build-A-Bear Workshop, Inc.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Build-A-Bear Workshop, Inc. de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-megpie:Was overcharged, waited in line for * hrs due to poor staffing, and treated poorly.
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/28/17?
GetHuman-megpie:Took my nieces and nephew (triplets) to Build a Bear for the *th birthday. I also have two kids of my own. There was one girl working when we first arrived in the store. She ran between stuffing the bears and the register and the stuffing machine even ran out and she had to run to get more. I felt sorry for the worker...Then another girl arrived and seemed annoyed right from the start. I asked if they had the purple care bear in back because there were not any our front. She told me to go online and purchase what I wanted. I told her that I was treating the kids for their birthday and we could not leave empty handed especially after how long we waited in like already and how excited they were. Well, after waiting * hours in like, the kids were getting tired and cranky. My * year old child was screaming and had to be changed. I handed my husband my card and told him to purchase the items. When he came out with the receipt I noticed I was overcharged. I went back inside to resolve it and the the register worker told me I would have to get back in line...and wait another hour?? I refused and she said that I was charged what I was supposed to be charged..Still not budging she finally said she could refund me * dollars...even though I was supposed to get **. I had enough and walked out. The whole experience was terrible. After waiting in the * hr line the least we could have gotten was good customer service. the worker who stuffed the bears was overworked and had no energy left by the time we got to her.
GetHuman:Cuantifiquemos su experiencia contactando a Build-A-Bear Workshop, Inc.. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Build-A-Bear Workshop, Inc.?
GetHuman-megpie:Les daría un two de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-megpie:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Build-A-Bear Workshop, Inc. para abordar su problema de manera rápida y efectiva?
GetHuman-megpie:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Build-A-Bear Workshop, Inc. clientes?
GetHuman-megpie:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Build-A-Bear Workshop, Inc. para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-megpie tomadas de su Build-A-Bear Workshop, Inc. problema de servicio al cliente que ocurrió en noviembre 28º, 2017.