Bank of America: Few will agree that taking my money in a clear...
Una Bank of America reseña del cliente por el usuario de GetHuman gethuman-itsmyst de noviembre 28º, 2017
Antecedentes del caso de gethuman-itsmyst
GetHuman:gethuman-itsmyst: ¿puede decirles a nuestros otros Bank of America clientes cuándo tuvo lugar su caso?
gethuman-itsmyst:Yes. Era late at night, el noviembre 20º.
GetHuman:¿Te comunicaste con Bank of America y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Bank of America describe mejor la razón por la que quería hablar con ellos?
(Muestra gethuman-itsmyst una lista de Bank of America problemas comunes)
gethuman-itsmyst:"Complaint" fue la razón por la que estaba intentando to call.
La revisión de gethuman-itsmyst del servicio al cliente Bank of America
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Bank of America de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
gethuman-itsmyst:Few will agree that taking my money in a clear error of an online transfer is the right thing to do.
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/20/17?
gethuman-itsmyst:Few will agree that taking my money in a clear error of an online transfer is not the right thing to do, Bank of America. On June **, **** I sent an online wire from my account to my wife's account (-****) at B of A for $*,***. The next day June **, **** my wife contacted me and let me know that the funds were not in her account. I contacted my bank, Union Bank and was told the wire had been sent. I checked the account number again and it was not my wife's account number, it was the account number of a company I had worked for in the past Next Generation AE, Inc. That same day June **, **** I asked my bank Union Bank to help me return the wire, because it had gone to the wrong account. They said you have to wait * business days to file a claim against the funds at Bank of America (that the account is most likely close and B of A would return the funds). I waited and filed the claim (claim no. *******) * business days later. I also began trying to get in touch with Next Generation AE, Inc., President and B of A account signer Willy Bernard. On Aug *, **** I spoke with him by phone and he said he had called B of A. That day Aug *, **** he told B of A that the money was put in his account by error and they should return the funds to the rightful owner (Thomas Mitchell at Union Bank who sent the funds in error). I understood, from the conversion with him that his account had been overdrawn. That is no reason to take money from a low income veteran with a family to support. $*,*** is two weeks pay. I'm asking that B of A consider not taking my money to pay their debts or Willy Bernard's debts. Few will agree that taking my money in a clear error of a online transfer is not the right thing to do.
GetHuman:Cuantifiquemos su experiencia contactando a Bank of America. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Bank of America?
gethuman-itsmyst:Les daría un five de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
gethuman-itsmyst:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Bank of America para abordar su problema de manera rápida y efectiva?
gethuman-itsmyst:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Bank of America clientes?
gethuman-itsmyst:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Bank of America para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de gethuman-itsmyst tomadas de su Bank of America problema de servicio al cliente que ocurrió en noviembre 20º, 2017.