American Express: If I could, I would never do business with Amer...

Una American Express reseña del cliente por el usuario de GetHuman ~Very angry de noviembre 17º, 2017

Background on ~Very angry's case

GetHuman: ~Very angry - can you tell our other American Express customers when your case took place?
~Very angry: Yes I can. It was evening, on noviembre 12º.
GetHuman: Did you reach out to American Express, and if so, how?
~Very angry: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Very angry a list of common American Express problems)
~Very angry: "Complaint" was why I was trying to call.

~Very angry's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very angry: If I could, I would never do business with American Express again. Getting to a real person and getting the problem (partially) solved took ** minutes before I gave up.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Very angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very angry: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Very angry: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~Very angry: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Very angry taken from his American Express customer service problem that occurred on noviembre 12º, 2017.

American Express

3.00 of 5 stars | 214 reviews

~Very angry's American Express Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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